Help & Contact

We've got you.

Most issues fix themselves with a power cycle. If they don't, the docs below should get you sorted. If those don't help, email me directly.

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What's inside your truck.

Common fixes. Try these first.

The system isn't responding
  • Power cycle the mini-PC: hold the power button for 5 seconds, wait 10 seconds, press once to power on.
  • Check the mic light: should be solid blue. If it's off, unplug and replug the USB cable.
  • Check the speaker: power LED should be on. Try the volume knob, you should hear a click as you turn it.
  • Wait 30 seconds after power-on for the AI to load before testing.
It's not hearing me / customers
  • Check the mic mount. Make sure the gooseneck didn't get bumped and the mic is still pointing at the customer.
  • Make sure nothing is between the customer and the mic (a window cling, a menu sign, etc.).
  • Try speaking 1–2 feet closer for a quick test.
  • If still failing, the mic may have come unplugged. Wiggle the USB cable.
The voice cut out / sounds robotic
  • Speakers may be powered off or unplugged. Check the back panel power switch.
  • 3.5mm cable may have come loose at the mini-PC end. Re-seat it.
  • If only one speaker is dead, swap to the spare (we ship two for this reason).
How do I update my menu?
  • Open your portal. Bookmark from when you set up the system, the URL ends with your device ID.
  • Edit your menu items, hit Save.
  • The truck picks up the new menu within ~1 minute. No restart needed.
Internet's down. Does the system still work?
  • Yes. The AI runs on the mini-PC, not in the cloud.
  • Menu updates won't sync until internet is back, but the existing menu keeps working.
  • Order history is still saved locally on the mini-PC.
How do I cancel?
  • Email blake.le.smith@gmail.com with subject "Cancel: [your truck name]".
  • Cancellation takes effect at the end of your current billing month.
  • Your hardware is yours to keep. We don't take it back.
Where's my order history?
  • Local to your truck's mini-PC. The file is at ~/orders.db.
  • We don't currently expose an order-history viewer in the portal (planned for v2).
  • For now, ask if you need help reading the orders DB.

Still stuck? Email Blake directly.

Personal inbox, monitored daily.

When emailing, include:

  • Your truck name
  • Your device_id (printed on the sticker on the bottom of the mini-PC)
  • Brief description of the problem
  • Time it started (helps debug)

Get started

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Fill this out and we'll reach out within 1–2 days to coordinate hardware + setup.